All items that are in-stock ship within 1-2 business days and will arrive within three to five business days from the ship date. In the event of a delay, we will notify you by email. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Due to the custom nature of many of our items delivery lead times will vary.
Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at [email protected]
Several of our product lines feature free shipping (within the 48 contiguous states only). If you order an item that offers free shipping in addition to one or more regular items, you will be charged only for the shipping costs for the regular shipping item(s). APO and FPO addresses may incur an additional charge.
If for any reason you need to return an item that had free shipping, the refund you receive will be for the item price minus our standard shipping cost. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If you would like to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship for free. Custom made items, some lighting, furniture and bedding are not returnable. Refer to our return policy for specifics.
Shipping to Hawaii & Alaska
Shipments to Hawaii and Alaska will incur additional charges beyond our standard delivery fees. Please contact [email protected] for further details regarding your order.
Second day shipping
Two day express delivery is available only for items that we have in-stock. The cost is an additional $25.00 over standard shipping cost calculations for orders shipped to the 48 contiguous states. Orders must be received at That’s Haute by 2:00 pm CST to be delivered within 2 business days. Second day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. Second day express delivery may not be available for items drop shipped from our suppliers and artisans.
Custom made furniture, bedding and lighting are not available for Second Day Delivery. Oversized items such as art, rugs and some furniture are occasionally available for Second Day delivery, however additional shipping surcharges will apply. Please contact That’s Haute directly if you are interested in Second Day delivery for products that do not specify this as an option on product pages.
Overnight Delivery/Saturday Delivery
If you require either overnight or Saturday delivery for your order please contact us directly at (817)545-8600 or by email at [email protected]. We can verify if the item or items are all available for overnight or Saturday delivery as well as quote shipping charges for the order that apply.
Drop ship items
With so many product choices we can’t fit everything in our warehouse. Drop ship items are shipped directly from our manufacturers and artisans to your door. Second-day shipping may not be available for some items. Please feel free to contact us if you have any questions regarding what items are in stock or will be drop shipping to know when you will receive your order.
Additional shipping charges
Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Artwork, lighting, glass and delicate items may need to be securely carted and packaged, and glass lampshades may require special handling fees. Any additional shipping charge above our standard shipping cost is noted on the product page as a “delivery surcharge”.
Delivery to Post Office boxes
Our deliveries are sent by UPS or freight carrier. Post Office box delivery is not available.
Delivery to APO and FPO addresses
Orders shipped to APO or FPO addresses will ship via Parcel Post. Oversized items such as furniture, rugs, lighting are not able to be shipped via parcel post to APO and FPO addresses, therefore cannot be processed. Any eligible free ship items under 2lbs will ship for free. All orders over 2lbs may incur additional shipping charges. Additional shipping charges up to $15 will automatically be charged to your credit card. If the additional shipping charges are over $15, you will be contacted to approve these shipping charges.
At this time we do not offer international shipping or shipping to Canada via our website. If you are interested in delivery to Canada, special arrangements can be made for orders over $500. Please contact us for more information as additional shipping charges, taxes and duties would apply. Note that “free shipping” items do not ship for free outside the 48 contiguous states.
Order status & tracking
When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been sent. The email will include the tracking number for reference. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, tracking numbers will be assigned to each individual shipment and you will receive notice and tracking numbers as each package is sent.
The tracking number(s) will also be available from your online account. You can view your Order History which will include the track number(s) for your order.
Freight shipping for oversize items
Furniture and large items often ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you. For standard freight delivery our shippers deliver furniture to your driveway. Premium in-home delivery is available if you would like the item placed inside the threshold of your home or in a particular room with all packing materials discarded. Freight items can be ONLY shipped within the 48 contiguous states.
If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. That’s Haute will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.
If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.
As noted on each of the products, some furniture is only available to ship Standard. Furniture assembly is not included, but may be available if it is arranged before order is placed. Please contact our [email protected] before placing your order should you need special delivery arrangements or furniture assembly for a fee if possible.
In the case that the ship to address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges such as ferry fees, etc. Please contact [email protected] to make them aware of any special delivery requirements that must be taken for the item to reach the final destination.
Freight shipping notes and delivery times
You can find a reasonable estimate of the delivery time specified on every product page. It is important to note that this is an estimated shipping time and can not be guaranteed by That’s Haute. Occasionally issues arise that are beyond our control that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that any problem exists.
It is important to note that once a piece leaves our manufacturer’s facility, the remaining shipping time is beyond our control. That’s Haute functions as a liaison to ensure merchandise is transported safely to you, and although this process most often proceeds smoothly, delays and damages may be caused by the freight company. That’s Haute will do our absolute best to assist in getting your furniture to you in a timely manner and in good condition and will notify you immediately if we are made aware of any expected delays or problems. It is essential that you inspect all freight shipped items very carefully and DO NOT sign for your piece if you suspect any damage.
When damages occur during freight delivery
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. We would like to claim that damages do not occur during transit, but unfortunately that is not always the case. Our freight carriers handle your pieces with great care but it is important to understand that from time to time damages do occur. If your piece arrives damaged, the freight company reserves the right to have the piece repaired and brought back to the manufacturer’s standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible.