Return your item within 30 days of receipt (unless otherwise noted) in its original packaging and condition – just email your return request to [email protected] with your order number and the reason for your return and our Customer Relations Department will contact you within 1-2 business days about processing your return.
Refunds are issued in the original payment form and price, not including shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Standard shipping charges will apply for all “free shipped” non-defective items.
Eligible Items for Return
Each product page has a Shipping & Returns tab with information about eligibility.
*Please note returns on eligible rugs, art, lights, furniture, pillows, and mirrors that aren’t defective will incur a 25% restocking fee.
Free Shipping Items
Several of our product lines feature free shipping. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost and restocking fee, if applicable.
Non-eligible Items for Return
The non-eligible items for return are all furniture,, light fixtures, rugs, art, pillows, mirrors, custom or personalized items, and final sale items.
Final sale items are not eligible for return or exchange. Standard shipping rates apply.
Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there’s been no freight damage. If there is, the manufacturer will take care of it at their expense.